Shipping & Delivery information.
*We deliver through the mailbox whenever possible to save shipping costs and minimise CO2 emissions.
If you order before 3 PM on weekdays, we'll ship it out the same day.
Depending on where you live in Europe it takes up to 1-5 business days.
During holidays it may take a little longer for your package to be delivered.
Our orders are shipped with PostNL.
What are the shipping costs?
For orders over €50 we even ship for free in Europe.
How will my package be shipped?
For shipping within the Netherlands, we use the post service of PostNL. This means the package fits through mailboxes and is delivered by your regular letter carrier and not through the parcel service.
The size of the letterbox package may vary, depending on the number of products you have ordered, but is a maximum 38 x 26.5 x 3.2 cm in size.
Although it is sent by the regular mail delivery, you will receive a Track & Trace code by e-mail so that you can track the package. You will receive the code by e-mail when the parcel leaves our warehouse, heading for the PostNL sorting centre.
Unfortunately, this shipping method does not allow us to offer options such as delivery via a pickup point, additional instructions for the delivery driver or delivery to a different address. Experience shows that if the package does not fit, the deliverer will ring the doorbell, leave a bill or deliver the package to the neighbours.
When can I expect my product(s)?
We make every effort to get your order to you as quickly as possible, as soon as your order comes in, that same day it will leave our lab.
(Ordered over the weekend, delivered on Tuesday).
Once you've ordered a product, you can track your order. From the lab to your chosen delivery address.
The track & trace code indicates that the package has been delivered, but I haven't received anything.
Of course, that is very annoying, since this information should be correct. In such a case, always check first if the address provided in the order confirmation is correct.
If the address provided is correct, PostNL advises us in such a situation, when the status with a Track & Trace code is listed as 'delivered', to wait for the next delivery day. Letter carriers deliver a bill or make a second delivery attempt the next day. The status of your package is then already incorrectly noted as 'delivered'.
If your package has not been delivered by the end of the next delivery day, you can still contact us. We will gladly work with you to find an appropriate solution.
How do I track my order?
If we ship out your order, you will receive a Track & Trace code by e-mail. So you know exactly when your package will be delivered. You will receive this Track & Trace code no later than the end of the day. Did you not receive an e-mail with a Track & Trace code from us? Check the spam folder of your e-mail provider to be sure.
Who will deliver my package?
We send your orders with PostNL a dutch carrier, depending on where you live in Europe, PostNL will hand over to your trusted carrier in your country.